Senior Technical Support Engineer

• We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos
• This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact
• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images
• Escalate wisely: Engage the Engineering team when things get spicy
• Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed
• Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans
• Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix
• Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution
• Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams
• Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick
• Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support

Benefits

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family
• A curious soul who learns faster than a caffeinated squirrel
• Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut
• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus
• You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world
• 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers
• You’re comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff
• You’re a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more
• Startup experience? Even better. You’ve navigated fast lanes before
• You’ve spent 5+ years supporting enterprise customers with a confident, calm approach
• You deliver top-tier customer experiences with stellar written and verbal communication
• Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning