Technical Program Manager (System Behavior Analysis)

• Zoox is building a full-stack autonomous mobility solution from the ground up. The System Behavior Analysis team is the front line for triage of driving events and software issues from our vehicle fleet and large-scale simulation, turning that data into engineering signal
• As the Technical Program Manager for System Behavior Analysis, you will sit in our Platform SW Integration organization and treat triage as a systems and data problem
• Triage sits in the middle of a larger loop, from the fleet and simulation through engineering fixes to validation and release. You will partner with software development, software integration, QA, safety, product, vehicle operations and the Program Management Office
• Drive triage accuracy and routing. Run the triage reviews that get defects, high-severity live-service issues and safety-critical events accurately classified and routed to the downstream teams that act on them
• Measure and improve triage health. Track throughput, misclassification, latency, backlog aging, automation coverage and regulatory-reportable issues, and use them to flag risks early and give leadership decision-ready updates
• Program-manage triage tooling and automation. Bring requirements to the dedicated tools and automation team, help sequence what gets automated, and track delivery, adoption and the capacity it frees
• Manage intake and escalation. Maintain the intake paths, escalation criteria and shared boards partner teams rely on
• Plan commitments and capacity. Turn milestones into quarterly triage commitments and forecast demand across onshore, offshore and vendor teams

Benefits

• Paid parental leave
• Affinity groups and sports clubs
• Work from home opportunities
• Health insurance
• Our crew’s health and happiness is our first priority. We offer comprehensive health and mental health support, a wellbeing program, and unlimited and flexible paid time away
• We invest in our crew—and their families—for the long term. That includes generous family planning support, caregiver support, and strong cash compensation with great equity upside
• We look after our crew when they’re in the office too. Our famous food program is a great example, featuring a daily changing menu of local and sustainable dishes
• There’s a busy calendar of social events at Zoox, with more sports teams than you can count. And, of course, playing with robots is an important part of the job description
• Tool-builder disposition: experience building light tooling to run your own program, and partnering with engineering to automate manual work
• Data fluency: experience writing your own queries and dashboards on high-volume issue or operational data, and a track record of using metrics to change how work runs
• Structure from ambiguity: a track record of breaking a complex or ambiguous problem or goal into workstreams, milestones and owners
• Stakeholder leadership and communication: proven ability to align teams without direct authority and give leadership clear, concise updates
• Systems-Oriented Background: 3+ years in technical program management or engineering operations, with a systems mindset: you see a program and its hardware-software systems as connected parts, and trace how a change ripples upstream and downstream. Bachelor’s in a technical field, or equivalent practical experience
• Autonomous vehicle, robotics or other safety-critical experience, ideally with simulation, log replay or regression testing
• Experience program-managing internal tools or automation through to adoption
• Python or SQL, plus Jira and Confluence