Senior TechOps Engineer

• While you would be required to take part in our on-call rotation for a few hours a week, this isn’t just a break/fix IT position, it’s a chance to build, improve and own systems that a thousand-person company depends on
• If you care about doing IT the right way, infrastructure as code, automation-first, and are very security-minded, this team is actively building that culture and we need someone with existing experience in this area to help us move even faster
• In this role you will be expected to own various domains, extend existing capability for the team on a longer term roadmap and work on larger scope (quarter or longer) and more complex projects
• Leading others on the team, unblocking others and providing some guidance and mentorship
• Helping the team build out its roadmap, advocating for work that should be done in the future and backing it up with a plan
• Owning and improving Okta configuration, lifecycle policies, access reviews, MFA enforcement, Workflows automation
• Managing endpoint configuration via Iru/Kandji, with a preference for policy-as-code and version-controlled configs
• Building and maintaining automation to reduce repetitive support burden
• Evaluating, deploying and supporting AI tooling to improve team and company productivity
• SaaS procurement/renewals for the systems we own
• Active ownership of many companywide SaaS platforms (Google Workspace, Linear, Slack, Okta etc.)
• Supporting other Eng, Security and GTM teams with planned work that crosses into the team boundary of the systems we support or our expertise

Benefits

• Vibrant offices in SF, NYC, and Raleigh-Durham—with catered meals, happy hours, and clubs to keep you connected
• Competitive pay, comprehensive health benefits, and support for fertility, mental health, and parental leave
• Lifestyle perks including home office stipends, daycare support, and commuting benefits like CitiBike and Lyft
• Google Workspace
• Experience managing, but also defining and leading the business with the proper use of critical central business systems
• Advanced usage of bash/python or other languages
• Configuration as code (ex: terraform)
• Leveraging Claude Code, Codex or other tools to improve the quality and efficiency of the solutions you are building
• Mobile device management for Apple devices (Iru, Intune, Workspace One etc.)
• Linear/Jira or other ticketing platforms
• 5+ years of experience supporting a large fleet of macOS devices
• Slack