Sales Support Agent
Location: London office | Office-based 5 days a week during training, then Fridays from home
Hello. We’re Teya.
Teya was founded on a simple belief: local businesses deserve better.
They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services have made life harder for them, with clunky tools, poor support and complexity that gets in the way of running a business.
Teya exists to change that. We’re building a financial platform for local businesses across Europe, bringing together payments, business accounts and other business tools with simple technology and real human support. From card payments and business accounts to financing solutions, we help our Members spend less time worrying about their finances and more time doing what they love.
We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.
If you’re ambitious, enjoy connecting with people and want to make a genuine difference for local businesses, we’d love to hear from you.
Your Mission
Be the support our sellers rely on, so every new Member goes live quickly and smoothly.
As a Sales Support Agent in our UK Operations team, you’ll be the first point of contact for the people who sell Teya: our independent sellers and resellers, our Field Sales team and our partners. When a seller signs a new Member, you’ll get that Member live, handling onboarding, KYC, delivery and pre-live support. Customer Relations looks after Members once they’re trading. You look after our sellers and get new Members to that point.
This is a high-volume role across calls, emails and web chats, in a team of six where accuracy matters as much as speed.
Your responsibilities will include:
- Support our sellers: Handle a high volume of calls, emails and web chats, and resolve as much as possible first time.
- Get Members live: Guide sellers and new Members through onboarding, KYC and delivery so nothing stalls before go-live.
- Own the query: Take each request from start to finish, and escalate to Customer Relations or senior colleagues when it’s needed.
- Keep the record straight: Keep accurate, up-to-date notes in Zendesk and our internal systems.
- Handle complaints well: Deal with complaints calmly and escalate to senior management where appropriate.
- Make it better: Spot recurring issues and trends, and suggest improvements to our processes and systems.
Your Story
The best people in this role are calm, organised and genuinely enjoy solving problems for people. Some of our strongest team members have come from customer service roles outside financial services, from gyms to consumer brands. What matters most is how you handle people and how quickly you learn.
It’s a great fit if you’d rather fix a problem properly than pass it on.
We’re looking for people who bring:
- Customer-facing experience: Experience in a customer service, customer success or customer relations role, including giving advice or support over the phone. The industry doesn’t matter.
- Quick learning: You pick up new systems fast. Zendesk or similar tools are a bonus, not essential.
- Accuracy: You have a high level of attention to detail, because onboarding and KYC depend on getting it right.
- Composure: You stay calm and keep solving problems while a busy queue builds.
- Judgement: You act on your own initiative within set guidelines, and you know when to escalate.
- Teamwork: You communicate clearly, follow through and back up the rest of the team.
You’ll also need:
- Fluency in English.
- The right to work in the UK.
- Availability to work 9am to 6pm, Monday to Friday.
- Willingness to work from our London office 5 days a week during training (usually around two months), then 4 days a week with Fridays from home.
The Perks
Alongside the opportunity to build your career in a growing European fintech, you’ll receive:
- 25 days of paid annual leave, plus UK bank holidays.
- Bupa private healthcare and life insurance.
- Employer pension contributions through our company pension scheme.
- Free gym membership through Wellhub, alongside one-to-one therapy sessions, meditation and digital fitness and nutrition apps.
- Enhanced maternity and paternity leave.
- Structured onboarding and training, and hands-on coaching.
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.