Relationship Manager

• We’re looking for a Relationship Manager to work with some of the most exciting startups in the world. You’ll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful
• You’ll handle a high-volume book of startups, provide responsive day-to-day support, and partner with senior leaders to identify and nurture accounts as they scale
• Serve as the first relationship contact for startups, ensuring they’re getting the most business value out of Mercury
• Build relationships across a startup’s team, helping them grow and scale their business while adopting Mercury’s core suite
• Execute playbooks that ensure consistent engagement across a large portfolio of startups, focused on the optimization, retention, and growth of Mercury’s early-stage startup customers
• Proactively retain, expand, and surface opportunities and high-growth startups across the book of business
• Advocate the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience
• Identify new business opportunities within existing accounts and drive account growth

Benefits

• Health, dental, & vision
• 12+ weeks of paid parental leave
• $600 USD custom WFH equipment setup
• Unlimited vacation policy (with a mandatory minimum)
• Paid 6-week sabbatical after the 5-year mark
• Annual $1K learning & development budget
• Weekly $100 food budget
• Monthly $100 wellness budget
• Monthly $50 cellphone reimbursement
• Pet-friendly offices with free tea and beverages, plus lunch and snacks
• Unlimited vacation policy (with a mandatory minimum)
• Retirement matching up to 4% of base salary (401K/RRSP)
• Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility
• This role is ideal for someone who thrives in fast-paced, founder-facing environments and wants to grow their career in FinTech Relationship Management
• The ideal candidate is deeply curious and meticulous, and enjoys engaging customers to investigate issues and deliver insights
• Surgical precision on effectively managing a large book of accounts with automation and playbooks without losing personal touches
• Bonus points if you have your Series 65 license, CFP, or CFA charterholder
• Strong communication skills and responsiveness across Slack, email, and ability to in-person events (<20%)
• Experience working with founders or early-stage teams; comfort with ambiguity and speed
• A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities
• Operational rigor of strong documentation, proactive communication, and project management
• 2–4 years in FinTech, Customer Success, early-stage banking,* or startup-facing Account Management