Product Director (Flex, Borrowing)

• We’re looking for a Product Director to lead Flex into its next phase of growth
• This is a high-impact, deeply commercial role at the intersection of product and credit. You’ll define how we scale borrowing responsibly, expand into new segments, and continue building products customers genuinely love
• You’ll work closely with Engineering, Credit, Data, Design, and senior leadership to identify new opportunities, optimise performance across complex segments, and deliver at pace
• Set the strategy for Flex
• Set direction for one of Monzo’s most important revenue-driving products
• Identify and unlock new commercial opportunities across customer segments
• Navigate complex trade-offs between growth, risk, and customer outcomes
• Drive commercial performance
• Work closely with Credit teams to shape propositions across multiple risk segments and cohorts
• Interrogate performance deeply — from unit economics to long-term profitability curves
• Identify and drive new commercial opportunities
• Champion the customer
• Ensure Flex remains rooted in strong customer outcomes, not just revenue
• Push for simple, transparent, and delightful experiences
• Advocate for customer experience alongside commercial outcomes
• Build and lead a high-performing team
• Manage and develop a team of Product Managers
• Deliver multiple high-impact initiatives through your direct reports
• Raise the bar on product thinking and foster a culture of high standard and high velocity

Benefits

• Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
• Flexible working hours
• Work From Home Opportunities + we’ll pay for any equipment you need to do your job
• 24 days holiday a year, plus bank holidays
• Employee Assistance Programme
• Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
• Learning budget of £1,000 a year
• Aviva Pension Scheme + 4% Employer Contribution
• Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
• 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
• 3 months of secondary caregiver leave at 100% pay
• Unum Life Insurance
• Access to fertility and family-forming health benefits via Fertifa
• Abellio Season Travel Tickets + Cycle-to-Work Scheme
• Strong cross-functional leadership across technical, credit, and governance stakeholders
• Comfortable operating in complex environments (e.g. multiple segments and cohorts with different commercials)
• You’re willing to challenge revenue-driven decisions when they conflict with good customer outcomes
• Strong commercial instinct — you think in terms of trade-offs, economics, and outcomes
• Proven ability to deliver in fast-paced environments with multiple workstreams
• You start with the customer never lose track of their needs
• Execution & Leadership
• Comfortable going deep in the detail while leading through others
• You have strong product taste and care deeply about experience quality
• Experience in lending, credit cards, or adjacent borrowing products
• Able to engage deeply with Credit and Data partners
• Consumer Focus
• Commercial Thinking