Posted 2 weeks ago

IT Experience Intern

Anaplan

Paris, Île-de-France, France 🇫🇷

Onsite
Internship

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We seek an IT Experience Intern to join us onsite in our Paris office with our team for a paid internship of 6 months
You’ll shadow and work alongside our IT Experience team, building foundational skills under the mentorship of our Analysts and senior staff
Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. As an IT Experience Intern, you’ll get a firsthand look at that full life cycle, assisting with real support requests under guidance while building the technical and customer-service foundation for a future in IT
Our team members operate in the sweet spot of an empathetic, superior customer support experience, comfortable communicating clearly and setting expectations, and you’ll begin developing those same habits
Shadow and assist with frontline support for end-user laptops, tablets, and mobile devices (Mac, Windows)
Help log and update support tickets in ServiceNow or a comparable ticketing system under supervision
Support new-hire onboarding tasks such as equipment staging, setup, and account provisioning
Assist with maintaining accurate hardware and software asset records
Observe and help prepare conference rooms and meeting technology for events, partnering with full-time staff
Learn and follow documented procedures and runbooks for common support scenarios
Take on small, well-defined projects or process-improvement tasks as assigned by your mentor
Bring curiosity, strong attention to detail, and a genuine desire to learn new tools and technologies
This is a hands-on learning opportunity for an university student who is curious about a career in IT, brings a positive, can-do attitude, and wants exposure to how a modern, fast-paced technology organization delivers world-class IT service
Strong verbal and written communication skills, with a customer-first mindset
Fluency in French and English
Reliable, punctual, and comfortable asking questions and seeking guidance
Eagerness to learn new skills and technologies in a fast-paced environment
Basic familiarity with Mac and/or Windows devices
Willingness to learn ticketing systems (e.g. ServiceNow) and follow structured support workflows
No prior professional IT experience required; personal or coursework experience with computers is a plus
Currently enrolled in an associate’s, bachelor’s or master’s degree program, preferably in a technical field (Computer Science, Information Systems, or similar)
Some exposure to Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.)
Interest in pursuing a career in IT support, infrastructure, or a related field