Implementation Manager

• We’re hiring an Implementation Manager to own standard customer engagements from pre-sales solutioning through a successful go-live
• As part of Forward Deployed Engineering, you’ll be the customer-facing owner of the plan, the work, and the outcome—translating real distributor workflows into an implementation that delivers value quickly and sticks
• Implementation here means more than a handoff after a deal closes
• You’ll help Sales shape a workable solution before signature, define scope and success criteria, lead the project through configuration, integrations, data, testing, training, and go-live, then leave the customer set up to run on Proton
• You’ll act as the engagement lead for standard implementations: equally comfortable driving details, aligning senior stakeholders, and surfacing what needs to change
• You’ll partner with Engineering and Engagement Managers when scope, technical risk, or stakeholder complexity exceeds the standard path
• This role is designed as a growth path into an Engagement Manager role driving complex customer engagements
• Partner in pre-sales solutioning. Join discovery and solution-design conversations, turn requirements into clear scopes and phased plans, surface dependencies and risks early, and make sure what is sold can be implemented well
• Lead the delivery plan. Take each project from signed agreement through go-live: kickoff, project plan, configuration, integrations, data readiness, testing, training, and cutover. Keep every workstream moving and every owner clear
• Run stakeholder governance and risk. Establish the right cadence with customer champions, technical teams, and executives. Keep decisions and risks visible, escalate early when a plan needs to change, and resolve issues before they become surprises
• Translate business workflows into a technical plan. Get close to how a distributor sells, quotes, manages products, and enters orders; then work with customers and Proton teammates to configure the right workflow, data model, and integration approach
• Drive integration and data work with good judgment. You do not need to be the engineer writing every integration, but you can assess API, source-system, data-quality, and integration risks well enough to make tradeoffs visible and bring in the right technical owner
• Make go-live real. Define acceptance criteria, lead UAT and readiness reviews, prepare users for change, coordinate cutover, and stay close enough after launch to ensure the new workflow is actually adopted
• Own implementation outcomes. Track time to value, on-time go-lives, activation, implementation CSAT, and project health. Forecast risk honestly and act early when a plan needs to change
• Build the repeatable motion. Turn lessons from customers into sharper playbooks, templates, estimates, product feedback, and sales enablement. Help make each normal implementation faster, clearer, and better than the last

Benefits

• Company stock options: We believe everyone should own a part of something they help build, so we offer company equity to all employees.
• Flexible schedule: Work is important to us. As is being flexible. We know life doesn’t always land outside of a 9-5 schedule and make space for you to live your life.
• Unlimited Required PTO: We offer unlimited PTO, and we make sure everyone takes at least 2 weeks off per year.
• Company wellness days: In addition to company holidays, we offer wellness days, when the whole company takes a day off to rest and recuperate.
• 12 weeks paid parental leave: 12 weeks paid parental benefit for all parents (birthing, non-birthing, adopting, fostering).
• Health benefits: Get access to great healthcare benefits.
• 401k with employer contribution: We believe it’s important to help our team plan for the future. For U.S. employees (for now), we directly contribute a 3% match of your salary to a 401k.
• Company-paid off-sites: Enjoy in-person brainstorming and team-building. All expenses covered so you can focus on bonding with the entire team.
• Pre-sales judgment. You can turn ambiguous customer needs into an implementable plan, distinguish a requirement from a nice-to-have, surface constraints without creating friction, and protect the path to value
• Data-driven and adaptive thinking. You use project and customer data to decide what needs attention, while staying flexible as details change
• Customer-facing range. You’re as comfortable in a warehouse aisle with an operations team as you are running a meeting with senior stakeholders. You’d rather understand the work firsthand than manage by secondhand notes
• High agency and a continuous improvement mindset. You look for the root cause, close the loop, and improve the system rather than just getting through the current project
• Clear communication and calm ownership. You can explain technical tradeoffs in plain language, earn trust quickly, and keep customers and internal teams aligned when things are messy
• Implementation and project-management experience. 2+ years in implementation, technical project delivery, professional services, or a comparable role, with demonstrated ownership of customer outcomes. Early-stage B2B SaaS experience is a plus
• Technical fluency. You can work productively with APIs, integrations, data models, source systems, and configuration. You ask precise questions, identify risk, and can hold your own with customer technical teams and senior engineers
• Excellent execution under real-world constraints. You know how to build and run a project plan, coordinate dependencies, make decisions visible, and move multiple workstreams forward without losing the detail
• Practical use of AI in your own work. You regularly use AI tools to accelerate planning, analysis, documentation, and coordination, and know how to provide context, evaluate outputs, and correct mistakes
• Complex B2B, enterprise, or ERP-adjacent software, with high-frequency users and operational workflows people can’t opt out of
• Wholesale distribution, manufacturing, logistics, or another operationally complex industry
• CRM, PIM, eCommerce, order management, or systems-of-record integrations
• Experience delivering AI-enabled workflows in a customer environment, including the trust, correction, and handoff patterns that make them useful