Role Description
The Front End Person in Charge (PIC) is responsible for leading daily Front End operations, maintaining excellent customer service, overseeing cash-handling practices, and coordinating team performance. This position directs Front End Leads, Cashiers, and Bagger/Cart Attendants while ensuring appropriate staffing, customer flow, register coverage, and compliance with Company policies and procedures.
Required Skills/Abilities:
- Lead, direct, train, coach, and organize Front End team members to maintain customer service and operational standards.
- Coordinate daily Front End activities, including register coverage, service-desk assignments, breaks, lunches, and staffing adjustments based on business needs.
- Monitor cash-handling practices, register procedures, till accountability, service-desk activity, and other Front End controls; address or escalate discrepancies.
- Provide professional customer service and resolve escalated customer questions, complaints, returns, and service issues within delegated authority.
- Train and reinforce Front End procedures, customer-service expectations, safety requirements, security practices, and Company policies.
- Observe employee performance, provide feedback, and participate in evaluations and recommendations regarding training, recognition, corrective action, and other personnel matters within delegated authority.
- Monitor Front End cleanliness, supplies, carts, equipment, signage, and work areas and ensure issues are addressed.
- Follow and reinforce safety, security, loss-prevention, and cash-control procedures; promptly communicate significant concerns to Store Management.
- Communicate staffing, cash-control, customer-service, equipment, and operational issues to the Store Manager.
- Use Company retail, ordering, inventory, communication, and other systems applicable to the department.
- Maintain required propane certification and perform propane filling and related customer service in accordance with Company safety procedures.
- At locations equipped with forklifts, maintain required forklift certification and be prepared to operate a forklift as operational needs require.
- Demonstrate leadership, accountability, sound judgment, organization, effective communication, problem-solving, and professionalism in a fast-paced retail environment.
- Assist with other store functions as assigned, consistent with position responsibilities and qualifications.
Experience/Education:
- Demonstrated ability to direct, train, coach, and organize the work of department team members.
- Ability to use applicable Company retail and operational systems.
- High School Diploma or GED preferred.
- Five (5) years of supervisory experience preferred.
- Retail cash-handling, customer-service, or Front End leadership experience preferred.
Company Description
Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Colonial Life Elective Benefits
- 401(k)
- Paid time off
- Holiday Pay
- Automatic raise of $1.00/hr every 1,040 hours worked
Auto raises will be provided based on straight-time hours worked until top of pay scale is reached.
Pay Range:
Starting at $19.00/hr (DOE)
- Full-time/Part-time (confirm applicable employment classification).
- Schedule may include early mornings, evenings, nights, weekends, holidays, and additional hours based on store needs.
Office Location and Travel:
- LOCATION: In person
- Reliably commute or planning to relocate before starting work (Required)
Working Environment
Work is performed primarily in the Front End and other retail store areas with concrete and/or tile flooring and continuous customer interaction. The position requires standing and walking for extended periods, frequently reaching, grasping, pushing, pulling, and performing repetitive hand and finger motions. Employees must be able to occasionally lift and carry up to 50 pounds. Duties may also involve bending, squatting, kneeling, climbing, twisting, and reaching above shoulder level. Employees must be able to read product labels, receipts, checks, signs, register displays, and electronic records; visually monitor Front End activity; and hear and communicate with customers and team members, including recognizing alarms and safety warnings. Occasional exposure to outdoor weather, coolers/freezers, cleaning chemicals, noise, moving equipment, and other conditions typical of retail operations may occur. Forklift operation may be required at equipped locations when assigned.
Equal Employment Opportunity & Reasonable Accommodation
Three Bears Alaska, Inc. is an Equal Opportunity Employer. Qualified applicants and employees will receive consideration without regard to protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.