Posted 5 weeks ago

Client Value Partner

Celonis

Redwood City, California, United States 🇺🇸

Onsite
Full Time

$212,000 - $250,000 year

Apply on source site

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of AI-driven business transformations with our most strategic MedTech customers
You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis
The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources
In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform
The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation
Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next lighthouse Celonis stories
Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives
Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance
Responsible for the end-to-end customer value realization strategy and value journey
Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise
Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans
Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
Internalize the customer’s strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets
Expand the use of Celonis across core MedTech and Medical Device value chains, including R&D/Clinical Operations, Regulatory & Compliance, Global Supply Chain, Manufacturing, and Field Service Operations
Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services
Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies
Drive customer presence and sponsorship at key Celonis and MedTech industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership
Collaborate on innovation or new asset development in specific MedTech industry-relevant domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness
We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills
Deep exposure to and experience with successful change management
Strong team player who inspires the team with a patient and entrepreneurial leadership style
Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
Be willing to travel to meet with customer stakeholder needs (approx. 70%)
Minimum 15 years of relevant customer success, strategy consulting, or related experience in industry required; MBA strongly preferred
Strong communication skills and ability to translate Celonis use cases into customer business landscape
Possess a natural and consultative approach when engaging with senior executives
Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
Strong understanding of SaaS platforms, technology stack and experience in Solution Design
Builder mindset and experience in AI solution design and rollout are a plus
Experience with AI-based transformation is a strong plus
Are self-motivated, proactive team player
Project management: ability to organize and manage multiple streams
Strong experience in driving measurable results and outcomes through end-to-end large scale transformation programs