Account Manager

• We are looking for a client-focused and commercially driven Account Manager to drive customer success, retention, and account growth across a portfolio of advertisers and agencies
• You will own your portfolio of accounts and act as a trusted advisor to your clients, ensuring campaigns deliver against objectives while identifying opportunities to expand the value LoopMe provides
• You will report to a Director, Account Management and partner closely with Sales, Campaign Operations, Product, Data Science, and other specialist teams to deliver exceptional service and long-term growth
• Manage day-to-day relationships across your active account portfolio
• Own campaign delivery, ensuring performance aligns with client objectives
• Provide strategic insights, campaign analysis, and recommendations to clients
• Identify and develop upselling and cross-selling opportunities using campaign results
• Partner with Sales and Account Leads on retention and account growth initiatives
• Lead campaign kick-off calls and post-campaign reviews
• Coordinate campaign project management with Campaign Operations and Creative Services
• Escalate client needs — product gaps, supply issues, third-party partnership requests — to the Director of Account Management

Benefits

• Paid Annual Leave and Bank Holidays
• Competitive holiday allowance
• Competitive stock options
• Paid phone bill
• Flexible working hours
• Pension contribution
• Paid Parental Leave - 20 weeks maternity & 4 weeks paternity leave
• Season Ticket Loan
• Travel benefits
• Cycle to work scheme
• Gym Discount & Free Yoga
• Breakfast & great selection of refreshments
• Great company equipment MacBooks for employees
• MacBooks for employees
• Career and performance management
• Social events and culture club
• Medical & Dental benefits for US & APAC
• Demonstrated success in client retention and account growth
• Excellent written, verbal, and presentation communication skills
• Strong project management skills, with ability to manage multiple priorities simultaneously
• 2–3+ years in a client services role within digital advertising
• Strong attention to detail with interest in campaign analytics
• Experience managing programmatic revenue (e.g. agency trading desk, DSP, or SSP)
• Familiarity with ad agency organization and workflows
• Experience using AI tools (e.g. Claude, Gemini, ChatGPT)
• Exposure to ad operations and troubleshooting